FAQ
Cork is extremely light weight (50% of its volume is air), waterproof, flexible, resistant, hypoallergenic, easy to clean, soft to touch and most importantly, it is environmentally friendly, vegan friendly and sustainable. At the end of the products lifecycle, the materials are 100% recyclable.
Unlike leather, cork does not need to be conditioned. It is easily cleaned by soap.
Simply wipe the dirty spot with a clean cloth and a little liquid soap and water. Remove any excess soap with a damp cloth and allow the item to dry naturally.
Alternatively, you can use baby wipes or alcohol wipes to clean your cork item!
As this is a small business, we can only accept returns if the product is faulty, in which case we must be notified by email within 7 days of receiving your product. We do require proof of purchase and pictures to be attached to the email so we are able to verify.
We will reply to your email with a Unique Return Paid Number, which you will be able to use at the Post Office for free return shipping within Australia.
Once we have received the parcel, we will contact you to arrange a refund or exchange, if the item is faulty.
To launch a return on faulty item, please send us an email to amadialifestyle@gmail.com
We us StandardPostage through Australia Post witha rate of $9.95 for orders within Australia and $19.95 for International orders.
Delivery depends on where your parcel is being shipped to, see below for approximate time frame according to Australia Post:
Within Australia: 2-6 business days
International: 5-14 business days
Allow an additional 1-5 days for processing and packaging, and please note, there may be further delays due to the impacts of COVID.
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country or the country you're shipping to. You will be responsible for additional charges incurred for customs clearance; Amadia has no control over these charges and cannot confirm what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.